Collision Center - East Brunswick, NJ

What you should know in case of a collision.

In the event that your Acura vehicle may be damaged in a collision, we want to help ensure that you have access to a vehicle collision repair facility that not only exceeds our high standards for workmanship, integrity and safety, but your standards as well. Please review and familiarize yourself with the contents here in. It can assist you in dealing with the police, your insurance company and your repairs. It also provides valid reasons why Acura Authorized Collision Repair Facilities are recommended for your Acura collision repair.

Tom Elder is our Certified Collision Manager and available to assist you with your collision repair journey.  Please use the form below or call Tom at (888) 713-4255.

Make an Inquiry

In the event of a collision, the following suggestions may assist you:

  • Stop - no matter how minor the collision - in a safe, well-lit area.
  • Notify the local police. Ask for an ambulance if necessary.
  • Have your driver's license, registration and insurance information ready
    when the police arrive.
  • Write down the names and phone numbers of any witnesses and information of the injured, if any.
  • Use your phone's camera or carry a camera in the glove box to document the vehicles and the scene.
  • If necessary, contact Acura Roadside Assistance at 1-800-594-8500, and have your vehicle towed to your Acura Certified Collision Repair Facility.
  • Notify your insurance company.

Tom Elder
Certified Collision Manager
tom.elder@openroad.com


 All ProFirst Certified shops are validated for their skill and expertise, commitment to a complete, proper and safe repair, to ongoing industry education, and to customer satisfaction. Each shop is validated annually by an independent third party to help ensure a high standard of repair quality.

  • Knowledge, Skill and Methodology Requirements: To qualify for the ProFirst Certified program, body shops must meet specific knowledge and skill requirements, becoming either an I-CAR Gold Class Professional®, Verifacts VQ or Verifacts Medallion shop.
  • I-CAR (The Inter-Industry Conference on Auto Collision Repair) is a non-profit organization dedicated to providing those in the collision repair industry with the knowledge and skills to achieve a complete and safe repair. Shops who achieve I-CAR's highest level of training are designated as I-CAR Gold Class Professionals, considered the highest level of training in the industry.
  • VeriFacts VQ verifies that the shop adheres to the vehicle manufacturer's repair guidelines and best quality practices. VeriFacts representatives perform on-site shop inspections to ensure that the repair methods, materials, and tools and equipment are consistent with the vehicle manufacturer's recommendations to produce a safe and complete collision repair. VeriFacts is the most highly respected verification/inspection organization in the industry.
  • Honda Specific Training: To ensure that body shops keep up with the latest Honda technology, each ProFirst shop must complete Honda-specific training through I-CAR, and is required to take additional Honda-specific training as it becomes available.
  • Honda Specific Repair Information: ProFirst Certified body shops have unprecedented access to all service and repair information, including mechanical and collision repair, for all years and models of Honda automobiles - information needed to make a safe and complete repair.
  • Tools and Equipment: Late-model vehicles are often designed and engineered using different metals and lightweight materials to increase fuel economy, These materials often require specific tools and equipment for proper repair, and ProFirst Certified shops have the right tools and equipment to repair your Honda, no matter what year it is.
  • Facility Standards:  All ProFirst Certified shops are required to maintain a clean and professional environment inside the shop, the customer areas, and outside the building.
  • Customer Satisfaction System: Each shop must be committed to customer satisfaction, and have a customer satisfaction survey system to ensure that they meet customer expectations.
  • Annual Inspection:  Through a third-party, American Honda physically inspects all ProFirst Certified shops annually to confirm tools and equipment, facility cleanliness, and overall shop operation. Training and verification of proper repair procedures is performed on an ongoing basis.